General Information, Terms & Conditions

Call us at 800-234-9620 between 8:00 a.m. and 6:00 p.m. Central Time, Monday through Friday, or see your travel agent. Your deposit of $600 per person for expeditions and $150 per person for extensions can be charged to a credit card. Deposits are due at the time of reservation, and are for expedition costs only. You can also request space online at www.ietravel.com.

CUSTOMER AGREEMENT

THIS DOCUMENT CREATES A CONTRACTUAL RELATIONSHIP BETWEEN INTERNATIONAL EXPEDITIONS AND YOU, THE “CUSTOMER.” AFTER READING THIS ENTIRE CUSTOMER AGREEMENT (THE “AGREEMENT”), IN ORDER FOR YOUR TRAVEL OR VACATION PACKAGE (“TOUR”, “JOURNEY” OR “EXPEDITION”) RESERVATION TO BE COMPLETED, YOU MUST INDICATE YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS FOUND IN THIS AGREEMENT BY SIGNING AND RETURNING YOUR FINAL PAYMENT FORM.

1. The cost of our travel programs includes:

  • Services of International Expeditions for complete pre-departure information to help you get the most out of your expedition.
  • All scheduled transportation during the expedition unless otherwise specified.
  • The services of experienced English-speaking local guides.
  • All accommodations.
  • Meals as specified in the respective itineraries.
  • Transfers & luggage handling when taking group flights unless otherwise specified.

2. Items not included in our travel programs:

  • All airfares, including in-country airfares, unless otherwise specified.
  • Transfers & luggage handling unless taking the group flights or otherwise specified.
  • Travel Protection Plan.
  • Fees for passports and visas.
  • U.S. and foreign airport departure taxes, Chilean reciprocity tax and domestic air tax.
  • GST taxes and security tax, any new value added taxes or GST taxes added to program costs by foreign governments.
  • Tips to drivers, guides and ship’s crew, unless otherwise specified.
  • Items of a personal nature, such as equipment rental (e.g. snorkeling), laundry, phone calls, alcoholic beverages, camera fees, etc.
  • Ticketing fees for air tickets.
  • Ship or air fuel surcharges.

3. Single Travelers:
All our program prices are based on double occupancy. However, we try to accommodate single travelers who request single accommodations, as well as single travelers who are looking for a roommate. If a single room is requested, or we are unable to find a suitable roommate, you will generally be required to pay the single supplement. Single accommodations are not available on all programs.

4. Final Payments:
Final payment for land, ship, air and special arrangements for programs and their extensions is due as follows and will automatically be charged to the credit card used for deposit unless you make alternate arrangements prior to the due date:


For the Amazon Voyage, Amazon Riverboat & Rainforest Lodge tour, Bali to Komodo, Galapagos, Papua New Guinea and Machu Picchu: final payment is due 90 days prior to departure.

For all other programs: final payment is due 60 days prior to departure.

5. Cancellation Fees:

For the Amazon Voyage, Amazon Riverboat & Rainforest Lodge tour, Bali to Komodo, Galapagos, Papua New Guinea and Machu Picchu:

  • $175 from the time of booking to 90 days prior to departure.*
  • 50% of the full program cost from 89 to 61 days prior to departure
  • 100% of the full program cost from 60 to 0 days prior to departure.

For all other programs:

  • $175 from the time of booking to 90 days prior to departure.*
  • $350 from 89 to 61 days prior to departure
  • 100% of the full program cost from 60 to 0 days prior to departure.

All cancellations must be in writing.
* If you cancel 90 or more days prior to departure, you will be issued a travel certificate good for a $175 reduction in the cost of a future International Expeditions journey.

6. Cancellation by International Expeditions:
If a journey is canceled by International Expeditions because of extraordinary conditions, all monies paid to International Expeditions will be refunded in full. International Expeditions cannot accept responsibility for any other expenses incurred for preparing for the journey, including non-refundable airline tickets.

7. International Expeditions Air Arrangements:
Booking your air with International Expeditions offers many advantages, from special fares to lenient change and refund policies. We can schedule the most convenient flight times for the start of your journey, booking your return flight home with your scheduling preferences in mind. We will work with you to offer the best fares and most suitable schedules. Note that International Expeditions cannot be held liable, assume responsibility, or accept claims with regard to seat assignments, flight changes, cancellations or any loss or damages which may be incurred when using the services of airlines. Tickets will be mailed with final tour documents. There is a modest ticketing fee on tickets we issue.

8. Our Published Rates:
Expedition prices are based on current rates of exchange at the time of publishing of catalog. Changes in tour rates are rare, and caused by extraordinary circumstances outside International Expeditions’ control. In the rare event that a tour rate should increase, cancellation is allowed without penalty. All prices are per person, based on double occupancy. All prices and airfares are subject to change.

9. Schedule of mail-outs:
On receipt of your reservation, you will be mailed a confirmation package. A final packet of information is mailed 21-30 days prior to departure, with airline tickets, final itinerary, guest list, name tag and passport holder. Final packets are not mailed until all payments, liability forms and a signed copy of these terms and conditions are received.

10. Travel Documents/Vaccinations:
Customers must be in possession of valid passports and any visas, permits and certificates required for the whole of their journey or expedition and shall arrange such vaccinations as are normally recommended for the countries through which they intend to travel. Information as to these matters and as to climate, clothing, baggage, gear, and similar matters is given in good faith but without responsibility on the part of International Expeditions.

11. United States Tour Operators Association $1 Million Travelers Assistance Program:
International Expeditions is a member of the TUI Travel® group and shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliated companies of the group who, as active members of the USTOA, are required to post a $1 Million letter of credit with the USTOA. This amount is to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of International Expeditions customers in the unlikely event of bankruptcy, insolvency or cessation of business. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting its website at www.USTOA.com.

12. California Seller of Travel Program:
Please be advised California has established a Travel Consumer Restitution Fund. It does not cover non-California residents, and even in the case of California residents, does not cover any foreign travel where the foreign “providers of transportation of travel services” are not in compliance with the seller of travel law (compliance being defined as: registered as a seller of travel in California and a participant in the travel Consumer Restitution fund). Thus, none of the journeys in this brochure qualify and by law you are required to be advised that you would not be eligible to make any claim from that fund in the unlikely event of default by International Expeditions, First Choice Expeditions or any of our foreign suppliers. California Seller of Travel registration #2045230-20. Registration as a seller of travel does not constitute approval by the State of California.

12. Limits on International Expeditions’ responsibilities:
International Expeditions, and their affiliates, owners, officers, agents, employees, contractors and subcontractors (hereafter in this paragraph “International Expeditions”) purchase transportation, hotel accommodations, restaurant services and other services from various independent suppliers that are not subject to its control. Neither International Expeditions, nor any associate organization, agent, employee, contractor or subcontractor shall be held liable for any act, default, injury (including death), loss, expense, damage, deviation, delay, curtailment or inconvenience caused to or suffered by any person or their property, howsoever arising, which may occur or be incurred by any organization or person, even though such act, default, injury, loss, expense, damage, deviation, delay, curtailment or inconvenience may have been caused or contributed to: (a) by the act, neglect or default of International Expeditions, owners, officers, agents, employees, contractors and subcontractors, or of any persons for whose acts it would otherwise be responsible, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, International Expeditions will not be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion or any causes beyond the control of International Expeditions. The right is reserved to substitute accommodations or modes of transportation and to make any changes in the itinerary where deemed necessary or caused by changes in air schedules. On expeditions of this type it is not possible to accommodate persons with severe health problems or physical disabilities. It is the guest’s responsibility to judge the appropriateness of these travel activities to his or her physical capabilities. International Expeditions takes no responsibility for special arrangements or problems incurred by guests physically unable to participate in the planned activities. No refund can be made for absence from the tour unless arrangements are made at the time of booking. The right is reserved to decline to accept or retain any person as a tour member for any reason, which affects the operation of the tour or the rights and welfare or enjoyment of the other tour members. International Expeditions will not discriminate against any individual because of race, sex, creed or nationality. In no event will International Expeditions be responsible for incidental, consequential or special damage or loss suffered by any person. International Expeditions’ maximum liability, for any reason whatsoever, will be limited to the amount paid to International Expeditions for its services. In issuing tickets and coupons for transportation of the purchaser by any means and making arrangements for hotel or other accommodation, International Expeditions is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. To the extent International Expeditions shall not be acting as an agent, as stated above, it shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation. International Expeditions reserves the right to take photographic or film records of any trip or guest, and may use any record for promotional and/or commercial purposes.

13. Arbitration:
Any controversy or claim arising out of or relating to this Agreement or the performance there under, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in Atlanta, Georgia in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.

14. Waiver of jury trial:
IN CONNECTION WITH ANY ACTION OR LEGAL PROCEEDING ARISING OUT OF THIS AGREEMENT, THE PARTIES HEREBY SPECIFICALLY AND KNOWINGLY WAIVE ANY RIGHTS THAT EITHER PARTY MIGHT HAVE TO DEMAND A JURY TRIAL.

15. Exclusive Governing Law and Jurisdiction:
THIS AGREEMENT AND ANY ACTIONS AND PROCEEDINGS BROUGHT HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES. IF THE RIGHT TO SEEK ARBITRATION IS FOR ANY REASON WAIVED BY BOTH PARTIES, OR IF JUDICIAL REVIEW OF ANY ARBITRATION DECISION IS SOUGHT, ANY ACTION OR LEGAL PROCEEDING TO ENFORCE ANY PROVISION HEREOF, OR BASED ON ANY RIGHT ARISING OUT OF, THIS AGREEMENT SHALL BE BROUGHT EXCLUSIVELY IN THE COURTS OF THE STATE OF DELAWARE, OR, IF IT HAS OR CAN ACQUIRE JURISDICTION, IN THE UNITED STATES DISTRICT COURT FOR THE STATE OF DELAWARE, AND ALL OF THE PARTIES HERETO HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS AND OF THE APPROPRIATE APPELLATE COURTS IN ANY SUCH ACTION OR LEGAL PROCEEDING AND WAIVE ANY OBJECTION TO VENUE OR JURISDICTION IN CONNECTION THEREWITH

16. Severability:
The invalidity or unenforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance, shall not affect the validity of the remainder of this Agreement, or its application to other situations or circumstances. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.

17. Waiver:
Any failure by either party at any time, or from time to time, to enforce or to require the strict keeping and performance of any of the terms or conditions of this Agreement shall not constitute a waiver of any such terms or conditions and shall not affect or impair such terms and conditions in any way or the right of such party at any time to avail itself of such remedies as it has for the breach or breaches of such terms and conditions.

18. Exclusivity:
Except as otherwise expressly provided to the contrary, the rights herein granted and this Agreement are for the benefit of the parties hereto. The terms and conditions of this Agreement shall be exclusive of any advertising, marketing or other sales literature or activities of International Expeditions and nothing contained in any of such materials shall be construed to create any rights as a result of or in connection with this Agreement.

19. Acknowledgment of Risk:
You understand and acknowledge that your travel in connection with and participation in the travel package arranged at your request by International Expeditions may involve risk and potential exposure to injury and possibly death. You also realize and acknowledge that risk and dangers may be caused by the negligence of the owners, directors, employees, contractors, subcontractors, officers or agents of International Expeditions or the negligence or participation of other participants, contractors and/or subcontractors to International Expeditions. You also recognize and acknowledge that risk and dangers may arise from foreseeable and unforeseeable causes, including weather and other acts of nature. You fully understand and acknowledge that the aforementioned risks, dangers and hazards are a potential in connection with recreational activities which may take place during your journey.

20. Express assumption of risk and responsibility:
In recognition of the inherent risk of the travels and related activities in which you are intending to engage, you confirm that you are physically and mentally capable of participating in the activity, that you are willingly and knowingly electing to participate in this vacation package in spite of the potential risk of danger, and you willingly and voluntarily assume full responsibility for any injury, loss or damage suffered by you or caused by you, whether caused in whole or in part by the negligence of the owners, directors, agents, officers, employees, contractors or subcontractors of International Expeditions.

21. Release of liability:
In consideration of the services and arrangements provided by International Expeditions, you, for yourself and for your heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless and agree to indemnify International Expeditions, and its owners, officers, directors, agents, contractors, subcontractors and employees from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services, lost profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during your travel in connection with the scheduled travel package and any activities conducted in conjunction therewith. YOU SPECIFICALLY UNDERSTAND THAT YOU ARE RELEASING, DISCHARGING AND WAIVING ANY CLAIMS OR ACTIONS THAT YOU MAY HAVE PRESENTLY OR IN THE FUTURE FOR THE NEGLIGENT ACTS OR CONDUCT OF THE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS OR SUBCONTRACTORS OF INTERNATIONAL EXPEDITIONS.

22. Express waiver of any right to seek consequential, punitive or exemplary damages:
Regardless of the situation or circumstances giving rise to a claim, you waive any right to seek consequential, punitive or exemplary damages against International Expeditions, their owners, officers, directors, agents, contractors, subcontractors and employees, for any reason whatsoever.

In consideration of participating in my expedition, my signature on my Final Payment Form indicates that I have, on the date shown, read and understood this document and I acknowledge that it affects my legal rights and agree to be bound by its terms. My signature also signifies my intention to relieve and indemnify International Expeditions, their owners, officers, directors, employees, agents, contractors and subcontractors from any liability for personal injury, property damage or wrongful death which I might suffer during my participation in the scheduled expedition.

For airline tickets to be issued in conformity with the requirements of Secure Flight which has been mandated by the U.S. Department of Homeland Security’s Transportation Security Administration and implemented by the Transportation Security Administration (TSA), guests must provide their full name exactly as it appears on their government issued passport, date of birth and gender when making airline reservations. If this information is incorrect, guests may experience delays or denial when trying to board an air carrier and may also be subject to penalties. To comply with this mandate, International Expeditions will require a copy of the picture page from the guest’s valid passport prior to issuing any tickets. Any penalties imposed upon the guest or International Expeditions resulting from incorrect information provided by the guest will be the sole responsibility of the guest. Likewise, any additional costs incurred due to delays or denial of travel resulting from incorrect information provided by the guest will also be the sole responsibility of the guest. The aforementioned mandated changes are set forth in the Secure Flight Final Rule, published in the Federal Register Volume 73, Number 209. To learn more visit www.tsa.gov/SecureFlight.