General Information, Terms & Conditions

Call us at 800-234-9620 between 8:00 a.m. and 6:00 p.m. Central Time, Monday through Friday, or see your travel agent. Your deposit of $600 per person for expeditions and $150 per person for extensions can be charged to a credit card. Deposits are due at the time of reservation, and are for expedition costs only. You can also request space online at www.ietravel.com.

CUSTOMER AGREEMENT

 
This document creates a contractual relationship between International Expeditions (or “IE”) and you, the “customer.” After reading this entire customer agreement (the “agreement”), in order for your travel or vacation package (“tour”, “journey” or “expedition”) reservation to be completed, you must indicate your acceptance of the terms and conditions found in this agreement by signing and returning your final payment form. 
 
How to Make a Reservation
Call us at (844) 684-9462 between 8:00 a.m. and 6:00 p.m. Central Time, Monday through Friday, or see your travel agent. Your deposit can be charged to a credit card. You can also request space online at www.IEtravel.com, or email nature@ietravel.com
 
Our published tour rates include:
  • Services of International Expeditions for complete pre-departure information to help you get the most out of your expedition.
  • All scheduled transportation during the expedition unless otherwise specified.
  • The services of experienced English-speaking local guides.
  • All accommodations. 
  • Meals as specified in the respective itineraries. 
  • Transfers & luggage handling when taking group flights unless otherwise specified. 
 
Items priced separately or typically not included in our tour rates:
  • All airfares, including in-country airfares, unless otherwise specified.
  • Transfers & luggage handling unless taking the group flights or otherwise specified.
  • Fees for passports and visas.
  • U.S. and foreign airport departure taxes, Chilean reciprocity tax, and domestic air tax.
  • GST taxes and security tax, any new value added taxes or GST taxes added to program costs by foreign governments.
  • Tips to drivers, guides, and ship’s crew, unless otherwise specified.
  • Items of a personal nature, such as equipment rental (e.g. snorkeling), laundry, phone calls, alcoholic beverages, camera fees, etc.
  • Ticketing fees for air tickets.
  • Ship or air fuel surcharges.
  • Special permits and park fees.
Our Published Rates: Tour rates are in US dollars and based on current rates of exchange at the time of publishing of catalog. Changes in tour rates are rare, and caused by extraordinary circumstances outside International Expeditions’ control. In the unusual event that your tour rate should increase (greater than 5% if tour cost is marked as estimated), cancellation is allowed without penalty. All prices are per person and based on double occupancy unless otherwise noted. All prices and airfares are subject to change without prior notice.
 
Solo Travelers: Single occupancy rates apply to single accommodation requests. If a single room is requested, or if you wish to share but we are unable to find a suitable roommate, you will generally be required to pay the single supplement. Single accommodations are not available on all programs.
 
Deposits and Payments: A $600 deposit per person is required to confirm your reservation for the main trip. An additional $150 deposit is due for each pre and post-extension to your trip. 
Final payment for land, ship, air and special arrangements for all programs and their extensions is due 90 days prior to departure. 
Final payment will be automatically charged to the credit card used for deposit on the due date unless you make alternate arrangements prior to the final payment due date.
Custom and group bookings may have special deposit and payment terms in lieu of those noted above. 
 
Cancellation Fees: All cancellations become effective upon written receipt by IE. Custom and group bookings may have special cancellation terms in lieu of those noted below. Certain permits and items sold as “non-refundable” are in addition to other imposed cancellation fees.
 
IE escorted journeys:
  • $300 per person cancellation fee from time of booking to 90 days prior to departure. You will be issued a $300 travel certificate per person cancelled as credit against a future International Expeditions journey, travel to begin within two years of certificate date.
  • Cancellation fee of 50% of the full program cost per person from 89 to 61 days prior to departure.
  • Cancellation fee of 100% of the full program cost per person from 60 to 0 days prior to departure.
  • Holiday departures (Christmas, New Years and Easter):
  • $300 per person cancellation fee from time of booking to 90 days prior to departure. You will be issued a $300 travel certificate per person cancelled as credit against a future International Expeditions journey, travel to begin within two years of certificate date.
  • Cancellation fee of 100% of the full program cost per person from 89 to 0 days prior to departure.
  • Custom journeys (general terms):
  • Deposit is non-refundable from time of booking.
  • Cancellation fee of 50% of the full program cost per person from 89 to 61 days prior to departure.
  • Cancellation fee of 100% of the full program cost from 60 to 0 days per person prior to departure.
 
Cancellation by International Expeditions: In the rare event that a journey is canceled by IE for reasons other than force majeure or extraordinary causes beyond IE’s control, all monies paid to IE will be refunded in full including change fees on air tickets purchased through IE. International Expeditions cannot accept responsibility for any other expenses incurred in preparing for the journey, including non-refundable or non-transferable airline tickets.  If a journey is canceled by IE for reasons of force majeure or extraordinary causes beyond IE’s control, IE will make every attempt to recoup the maximum reimbursements from operators and will in turn refund all recoverable costs.
 
International Expeditions Air Arrangements: Booking your air with International Expeditions offers many advantages, from special fares to lenient change and refund policies. We can schedule the most convenient flight times for the start of your journey, booking your return flight home with your scheduling preferences in mind. We will work with you to offer the best fares and most suitable schedules. Note that International Expeditions cannot be held liable, assume responsibility, or accept claims with regard to seat assignments, flight changes, cancellations, or any loss or damages which may be incurred when using the services of airlines. Tickets will be sent with final tour documents. There is a modest ticketing fee on tickets we issue. 
 
Schedule of Mail-Outs: IE’s standard method of delivery of forms and documents will be by electronic means, and the term “mailed” will mean email unless otherwise necessitated. On receipt of your reservation, you will be mailed a confirmation package. A final packet of information is mailed 21-30 days prior to departure, with airline tickets, final itinerary, guest list, name tag, and passport holder. Final packets are not mailed until all payments, liability forms, and a signed copy of these terms and conditions are received. 
 
Photography/Videography: International Expeditions reserves the right to take photographic, video or film records of any trip or Customer, and may use any record for promotional and/or commercial purposes and Customer grants IE express permission to do so.
 
Travel Documents/Vaccinations: Customers must be in possession of valid passports and any visas, permits, and certificates required for the whole of their journey or expedition and shall arrange such vaccinations as are normally recommended for the countries through which they intend to travel. Information as to these matters and as to climate, clothing, baggage, gear, and similar matters is given in good faith but without responsibility on the part of International Expeditions.
 
United States Tour Operators Association $1 Million Travelers Assistance Program: International Expeditions is a member of the TUI Travel® group and shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliated companies of the group who, as active members of the USTOA, are required to post a $1 Million letter of credit with the USTOA. This amount is to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of International Expeditions customers in the unlikely event of bankruptcy, insolvency or cessation of business. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting its website at www.USTOA.com. 
 
California Seller of Travel Program: Please be advised California has established a Travel Consumer Restitution Fund. It does not cover non-California residents, and even in the case of California residents, does not cover any foreign travel where the foreign “providers of transportation of travel services” are not in compliance with the seller of travel law (compliance being defined as: registered as a seller of travel in California and a participant in the Travel Consumer Restitution Fund). Thus, none of the journeys in this brochure qualify and by law you are required to be advised that you would not be eligible to make any claim from that fund in the unlikely event of default by International Expeditions, First Choice Expeditions or any of our foreign suppliers. California Seller of Travel registration #2045230-20. Registration as a seller of travel does not constitute approval by the State of California.
 
Limits on International Expeditions’ responsibilities: International Expeditions, and their affiliates, owners, officers, agents, employees, contractors, and subcontractors (hereafter in this paragraph “International Expeditions”) purchase transportation, hotel accommodations, restaurant services, and other services from various independent suppliers that are not subject to its control. Neither International Expeditions, nor any associate organization, agent, employee, contractor, or subcontractor shall be held liable for any act, default, injury (including death), loss, expense, damage, deviation, delay, curtailment, or inconvenience caused to or suffered by any person or their property, howsoever arising, which may occur or be incurred by any organization or person, even though such act, default, injury, loss, expense, damage, deviation, delay, curtailment or inconvenience may have been caused or contributed to: (a) by the act, neglect or default of International Expeditions, owners, officers, agents, employees, contractors, and subcontractors, or of any persons for whose acts it would otherwise be responsible, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, International Expeditions will not be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle, or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of International Expeditions. The right is reserved to substitute accommodations or modes of transportation and to make any changes in the itinerary where deemed necessary or caused by changes in air schedules. On expeditions of this type it is not possible to accommodate persons with severe health problems or physical disabilities. It is the guest’s responsibility to judge the appropriateness of these travel activities to his or her physical capabilities; however, IE reserves the right to require your physician’s permission for travel. International Expeditions takes no responsibility for special arrangements or problems incurred by guests physically unable to participate in the planned activities. No refund can be made for absence from the tour unless arrangements are made at the time of booking. The right is reserved to decline to accept or retain any person as a tour member for any reason, which affects the operation of the tour or the rights and welfare or enjoyment of the other tour members. International Expeditions will not discriminate against any individual because of race, sex, creed, or nationality. In no event will International Expeditions be responsible for incidental, consequential or special damage or loss suffered by any person. International Expeditions’ maximum liability, for any reason whatsoever, will be limited to the amount paid to International Expeditions for its services. In issuing tickets and coupons for transportation of the purchaser by any means and making arrangements for hotel or other accommodation, International Expeditions is not acting as principal but only as agent for the companies, corporations, or persons providing or offering the means of transportation and accommodation. To the extent International Expeditions shall not be acting as an agent, as stated above, it shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation. 
 
Arbitration: Any controversy or claim arising out of or relating to this Agreement or the performance there under, including without limitation any claim related to bodily injury, property damage, or death, shall be settled by binding arbitration in Atlanta, Georgia in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.
 
Waiver of Jury Trial: IN CONNECTION WITH ANY ACTION OR LEGAL PROCEEDING ARISING OUT OF THIS AGREEMENT, THE PARTIES HEREBY SPECIFICALLY AND KNOWINGLY WAIVE ANY RIGHTS THAT EITHER PARTY MIGHT HAVE TO DEMAND A JURY TRIAL.
 
Exclusive Governing Law and Jurisdiction: THIS AGREEMENT AND ANY ACTIONS AND PROCEEDINGS BROUGHT HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES.  IF THE RIGHT TO SEEK ARBITRATION IS FOR ANY REASON WAIVED BY BOTH PARTIES, OR IF JUDICIAL REVIEW OF ANY ARBITRATION DECISION IS SOUGHT, ANY ACTION OR LEGAL PROCEEDING TO ENFORCE ANY PROVISION HEREOF, OR BASED ON ANY RIGHT ARISING OUT OF, THIS AGREEMENT SHALL BE BROUGHT EXCLUSIVELY IN THE COURTS OF THE STATE OF DELAWARE, OR, IF IT HAS OR CAN ACQUIRE JURISDICTION, IN THE UNITED STATES DISTRICT COURT FOR THE STATE OF DELAWARE, AND ALL OF THE PARTIES HERETO HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS AND OF THE APPROPRIATE APPELLATE COURTS IN ANY SUCH ACTION OR LEGAL PROCEEDING AND WAIVE ANY OBJECTION TO VENUE OR JURISDICTION IN CONNECTION THEREWITH.
 
Severability: The invalidity or unenforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance, shall not affect the validity of the remainder of this Agreement, or its application to other situations or circumstances.  Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. 
 
Waiver: Any failure by either party at any time, or from time to time, to enforce or to require the strict keeping and performance of any of the terms or conditions of this Agreement shall not constitute a waiver of any such terms or conditions and shall not affect or impair such terms and conditions in any way or the right of such party at any time to avail itself of such remedies as it has for the breach or breaches of such terms and